Privacy Policy

1. Introduction

This Privacy Policy explains how Fi Sektak collects, uses, stores, shares, and protects personal information when you use the Fi Sektak mobile application, website, account features, matching tools, messaging tools, payment features, support channels, and related services (together, the "Service").

Fi Sektak is a platform for coordinating shared daily commutes between independent Owners and Passengers. This policy should be read together with our Terms of Service.

2. Information We Collect

Account and profile information

• Name, username, phone number, email address, password hash, role, account status, and profile settings.
• Gender or safety preference information where used to support optional matching preferences.

Owner verification information

• Company name, work area, job title, emergency contact, vehicle model, plate number, seat capacity, and submitted verification status.
• Uploaded documents such as vehicle-license images and work-identification documents.

Ride and route information

• Pickup and destination areas, schedules, recurring route details, number of seats, notes, route names, and optional map links you provide.
• Match status, ride requests, confirmations, cancellations, no-show reports, and related ride activity.

Communications and support

• In-app messages exchanged with matched users.
• Reports, complaints, support requests, email communications, and safety-related submissions.

Payment and subscription information

• Subscription plan, billing status, transaction references, renewal status, and payment-provider responses.
• We do not store full card numbers, CVV codes, or bank login credentials.

Device, notification, and security data

• Device push tokens, platform type, app version, timestamps, logs, diagnostics, fraud-prevention signals, and basic technical metadata.

3. Information We Do Not Collect

• We do not continuously track your live GPS location.
• We do not access your contacts.
• We do not access your photo library except when you choose documents or images to upload.
• We do not sell personal information.
• We do not use personal information for third-party advertising.

4. How We Use Information

• Create, authenticate, secure, and manage accounts.
• Verify Owners and review submitted documents.
• Suggest matches, display route details, support chat, and coordinate ride requests.
• Operate subscriptions, process payment status, and maintain billing records.
• Send service notifications, ride updates, messages, and security alerts.
• Investigate reports, enforce our Terms, reduce fraud, and protect the Service.
• Debug errors, improve reliability, measure basic product performance, and comply with legal obligations.

5. Legal Bases and Consent

We process personal information where it is necessary to provide the Service, perform our agreement with you, protect legitimate business and safety interests, comply with law, prevent fraud or abuse, or where you have given consent for optional features such as notifications or document uploads.

Where applicable law gives you additional rights or requires a different legal basis, we will handle your information in accordance with those requirements.

6. How We Share Information

We share personal information only where needed to operate, protect, or comply with the Service:

• With other users: limited ride, profile, route, and chat information needed to coordinate a match.
• With service providers: infrastructure, authentication, storage, messaging, notifications, payments, email, security, and support providers working on our behalf.
• With authorities or legal parties: where required by law, court order, valid legal request, fraud investigation, safety issue, or protection of rights.
• Business transfers: if Fi Sektak is involved in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

7. Payments

Payment processing may be handled by third-party payment providers such as Paymob. They may collect and process payment details under their own terms and privacy practices. Fi Sektak receives limited payment information such as transaction references, status, plan, amount, and billing result so we can activate or manage subscriptions.

8. Security

We use technical and organizational measures designed to protect personal information, including hashed passwords, restricted access controls, private storage for verification documents, secure infrastructure, and review procedures for sensitive account actions. No online service can guarantee absolute security, and users remain responsible for protecting their account credentials and devices.

9. Retention

We keep personal information for as long as needed to provide the Service, maintain accounts, verify Owners, resolve disputes, enforce our Terms, prevent fraud, meet accounting or legal requirements, and protect users. When information is no longer needed, we delete, anonymize, or securely archive it where appropriate.

10. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You can update many account details in the app. You can also contact privacy@fisektak.app to make a privacy request. We may need to verify your identity before completing a request.

You can manage push notifications in the app or through your device settings. You may request account deletion, but we may retain limited information where required for legal, security, fraud-prevention, or accounting reasons.

11. Cookies and Similar Technologies

This website is designed to operate without third-party advertising cookies. Where basic cookies or similar technologies are used, they support site functionality, security, preferences, or performance. See our Cookie Policy for more information.

12. Children

The Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will take steps to delete it where required.

13. International Processing

Our providers may process or store information in countries other than where you live. Where this occurs, we rely on appropriate contractual, technical, and organizational safeguards required by applicable law.

14. Changes to This Policy

We may update this Privacy Policy as the Service changes or legal requirements evolve. We will update the date above when changes are made. Significant changes may also be communicated through the app, website, or account email.

15. Contact

For privacy requests or questions, contact privacy@fisektak.app. For general support, contact support@fisektak.app.