Terms of Service

1. Agreement to These Terms

These Terms of Service form a legal agreement between you and Fi Sektak regarding your access to and use of the Fi Sektak mobile application, website, account features, matching tools, messaging tools, payment features, support channels, and related services (together, the "Service"). By creating an account, browsing, requesting a ride, publishing a route, messaging another user, buying a subscription, or using any part of the Service, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Service. You should also not use the Service if you are not legally able to enter into a binding agreement.

2. Our Role as a Platform

Fi Sektak is a technology platform designed to help independent users coordinate shared daily commutes. Fi Sektak is not a transportation company, taxi company, private car company, public transport operator, travel agency, logistics provider, insurer, bank, payment escrow provider, employer, agent, broker, partner, or representative of any Owner or Passenger.

Owners and Passengers act independently. Any ride, meeting, route, pickup point, drop-off point, price, payment, waiting time, cancellation, conduct, or promise connected to a ride is arranged directly between the relevant users. Fi Sektak does not own, lease, inspect, drive, maintain, control, dispatch, supervise, or guarantee any vehicle or ride.

3. Key Definitions

• "Owner" means a user who registers to publish routes or offer available seats.
• "Passenger" means a user who searches for, requests, accepts, or joins a route.
• "User" means any Owner, Passenger, visitor, or account holder using the Service.
• "Ride" means any journey, lift, commute, meeting, pickup, or transport arrangement discussed or coordinated between users.
• "User Content" means information, documents, route details, messages, reports, photos, links, and other content submitted through the Service.

4. Eligibility and Account Security

• You must be at least 18 years old and legally capable of using the Service.
• You must provide accurate, complete, and current information, and keep your account details updated.
• You are responsible for all activity under your account and for keeping your login credentials confidential.
• You must not create accounts for another person, impersonate anyone, or use false identity, employment, vehicle, or contact information.

5. Owner Obligations

If you use the Service as an Owner, you are solely responsible for every ride you offer, accept, drive, or discuss with a Passenger. This includes responsibility for safe driving, road behavior, vehicle condition, maintenance, registration, license plates, legal permits, insurance, route choices, pickup and drop-off decisions, passenger handling, and compliance with all applicable laws and regulations.

Owner verification is a limited document-review process. It is not a safety certificate, background check, driving test, insurance confirmation, legal approval, endorsement, or guarantee. Fi Sektak may reject, suspend, or remove Owner access at any time if documents appear incomplete, expired, inaccurate, suspicious, or inconsistent with these Terms.

6. Passenger Obligations

If you use the Service as a Passenger, you are solely responsible for deciding whether to request, accept, join, continue, pay for, or leave any ride. You must review the ride details, communicate clearly, verify the pickup area, time, price, and identity information available to you, and take reasonable precautions for your own safety, money, phone, documents, bags, and personal belongings.

You must not rely on Fi Sektak as a safety guarantor, transport provider, payment guarantor, emergency service, insurer, or dispute-resolution authority for conduct that happens outside the technical operation of the Service.

7. Ride Risk and User Responsibility

To the maximum extent permitted by applicable law, each User voluntarily assumes the risks connected with communicating with, meeting, driving with, riding with, paying, receiving payment from, or otherwise interacting with another User. These risks include accidents, injury, death, unsafe driving, vehicle failure, theft, loss, harassment, assault, fraud, delayed arrival, no-shows, wrong locations, route changes, traffic violations, payment disputes, and any other act or omission by a User or third party.

Fi Sektak is not responsible for and does not accept liability for any ride, user meeting, user conduct, vehicle condition, road condition, route decision, personal safety issue, payment issue, or property issue arising before, during, or after a ride, except to the limited extent liability cannot legally be excluded.

8. Matching, Routes, Pricing, and Availability

Matching results, route suggestions, distance calculations, price estimates, savings estimates, and similar outputs are provided for coordination only. They may be based on information entered by users, fixed service areas, app rules, and third-party map links. They are not promises that a match will be available, a ride will happen, a route will be suitable, a price will be final, or a user will perform as expected.

Final ride details are the responsibility of the relevant Owner and Passenger. Users should confirm all essential details directly before relying on a ride.

9. Payments, Subscriptions, and User-to-User Money

• Some Fi Sektak features may require a paid subscription. Subscription details are shown at purchase.
• App payments are processed by third-party payment providers. Fi Sektak does not store full card numbers, CVV codes, or banking passwords.
• Unless required by law or stated at purchase, subscription fees are not refundable after the billing period begins.
• Any ride amount, cash payment, wallet transfer, bank transfer, tip, refund, reimbursement, or other money exchanged between Owners and Passengers is solely between those users.
• Fi Sektak does not hold ride money in escrow, guarantee payment, guarantee refunds, collect ride debts, insure payments, or accept responsibility for loss of money between users.

10. Acceptable Use

You must not use the Service to:

• Break the law, mislead another user, commit fraud, or provide false documents or information;
• Threaten, harass, abuse, discriminate against, or endanger another person;
• Arrange illegal, unsafe, commercial, or unrelated transport activity through the platform;
• Bypass verification, subscriptions, matching, reporting, security, or payment systems;
• Copy, scrape, reverse engineer, interfere with, overload, or misuse the Service or its infrastructure.

11. Reports, Support, and Enforcement

Users may report ride issues, safety concerns, no-shows, suspicious behavior, payment problems, or violations through the Service or by contacting support. Fi Sektak may review reports, messages, documents, account activity, and related information to operate and protect the Service.

Fi Sektak may warn, restrict, suspend, terminate, or refuse accounts at its discretion. Receiving a report, reviewing a complaint, taking account action, or offering support does not create a duty to monitor rides, supervise users, guarantee safety, recover money, enforce private agreements, or prevent harm outside the Service.

12. User Content and Communications

You are responsible for the User Content you submit. You grant Fi Sektak a limited, worldwide, non-exclusive license to host, store, process, display, transmit, and use User Content only as needed to operate, secure, support, enforce, and improve the Service.

You must not submit unlawful, misleading, abusive, private, confidential, infringing, or harmful content. We may remove content or restrict accounts where content violates these Terms or creates legal, safety, fraud, or operational risk.

13. Third-Party Services

The Service may depend on third-party providers for hosting, authentication, file storage, messaging, payments, notifications, maps, email, app distribution, and other operational functions. Those providers operate under their own terms and privacy practices. Fi Sektak is not responsible for third-party outages, errors, security incidents, content, or services outside our reasonable control.

14. Intellectual Property

The Service, including the Fi Sektak name, logo, interface, design, text, graphics, software, code, databases, workflows, and other materials, is owned by Fi Sektak or its licensors and is protected by intellectual property laws. You receive only a limited, revocable, non-transferable right to use the Service for its intended purpose.

15. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Fi Sektak disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, safety, and error-free operation.

Fi Sektak does not warrant or guarantee any Owner, Passenger, vehicle, document, insurance, license, route, price, payment, pickup, ride, meeting, communication, rating, report, or user statement. Any verification, matching, pricing, reporting, or support feature is provided to operate the Service and does not transfer responsibility for user safety, money, conduct, or ride outcomes to Fi Sektak.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Fi Sektak and its founders, employees, contractors, officers, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including lost profits, loss of data, loss of goodwill, loss of money, personal injury, property damage, or business interruption.

To the maximum extent permitted by applicable law, Fi Sektak will not be liable for any claim, loss, damage, injury, death, accident, theft, fraud, payment dispute, refund dispute, delay, cancellation, no-show, unsafe condition, user conduct, vehicle issue, road event, or third-party act arising from or related to a ride or interaction between users.

Where liability cannot legally be excluded, Fi Sektak's total aggregate liability for all claims relating to the Service will be limited to the greater of the subscription fees you paid to Fi Sektak in the three months before the event giving rise to the claim or EGP 1,000.

17. Release and Indemnity

To the maximum extent permitted by law, you release Fi Sektak from claims, demands, losses, liabilities, damages, and expenses arising from rides, user interactions, user-to-user payments, user conduct, or your own decision to use the Service.

You agree to indemnify and hold Fi Sektak harmless from claims, losses, damages, fines, penalties, liabilities, and expenses arising from your breach of these Terms, misuse of the Service, violation of law, User Content, ride conduct, payment dispute, or interaction with another user.

18. Suspension and Termination

You may stop using the Service or request account deletion at any time. Fi Sektak may suspend, restrict, or terminate access immediately if we believe you violated these Terms, created safety or fraud risk, submitted false information, misused the Service, failed verification, or caused legal or operational risk.

19. Changes to the Service or Terms

We may update the Service, add or remove features, change pricing, modify eligibility requirements, or update these Terms from time to time. If changes are material, we may provide notice through the app, website, or account email. Continued use after changes take effect means you accept the updated Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law rules, unless mandatory consumer protection laws require otherwise. Before starting formal proceedings, you agree to contact support@fisektak.app and allow a reasonable opportunity to resolve the matter informally. Any unresolved dispute shall be submitted to the competent courts of Egypt, unless applicable law requires a different forum.

21. General Legal Terms

• Force majeure. We are not responsible for delay or failure caused by events beyond our reasonable control.
• Severability. If any part of these Terms is unenforceable, the rest remains effective.
• No waiver. Failure to enforce a term is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our consent. We may assign them as part of a business transfer or restructuring.
• Entire agreement. These Terms and the Privacy Policy are the full agreement between you and Fi Sektak about the Service.
• Language. English and Arabic versions may be provided. If there is a conflict, the English version controls to the maximum extent permitted by law.

22. Contact

For support or legal notices, contact support@fisektak.app.